Legal notice

Seller / Representative: Shiori Takei
Address: 4170-14 Koshiro, Yanai City, Yamaguchi 749-0101, Japan
Contact: +81(0)90-7717-6943 / info@otemba-studio.com

Pricing: All prices are displayed on each product page and are inclusive of consumption tax and shipping.

Additional Fees:

  • Shipping: Included in the product price.
  • Customs duties and import taxes: May apply depending on the destination country and are the responsibility of the customer.

Available Quantities: As all items are made to order, there are generally no quantity limits. However, sales may be temporarily suspended due to stock availability at our manufacturing partner.

Payment Methods:

  • Credit card: Charged immediately upon order (Visa / Mastercard / American Express / JCB*)
  • Apple Pay / Google Pay / Shop Pay: Charged immediately upon order
  • Rakuten Pay*/ PayPay*/ Mercari Pay*— charged immediately upon order
    * Available for customers in Japan only. 

Payment Timing:
Payment is processed at the time your order is confirmed.

Delivery Timeframe: All items in our store are made to order. To minimize environmental impact, production begins only after your order is confirmed.

  • Orders are typically delivered within approximately 7–15 business days from the time of order confirmation, including production and shipping.
  • Actual delivery time after dispatch may vary depending on the items ordered and your shipping region.
  • Delays may occur due to weather conditions, carrier circumstances, or periods of high order volume.
  • Cancellations or changes cannot be accepted once production has begun.


Delivery Method:
Production begins upon order confirmation. Once complete, your order is dispatched from our overseas production facility.


Customs Duties and Import Taxes:
As orders are shipped from overseas facilities, customs duties and import taxes may apply depending on the destination country, including Japan. These charges are the responsibility of the customer. Please note that if customs duties are refused, the package will be returned and no refund will be issued.


Returns and Exchanges:
As all items are made to order, we are unable to accept returns or exchanges due to customer preference. Exchanges are accepted only in cases of defective or incorrectly shipped items.

Defects include:

  • Significant print quality issues (major color inconsistencies, ink peeling, missing print areas, etc.)
  • Physical damage to the item (tears, fraying, sewing defects, etc.)
  • Items that differ from what was ordered

For full details, please refer to our Refund Policy.

Contact Window:
Please contact us by email within 7 days of receiving your order regarding any defective or incorrectly shipped items.


Refund Policy:
In cases of defective or incorrectly shipped items, we will first offer a replacement through re-production and re-shipment of the same item. If a replacement cannot be provided (for example, due to discontinuation or unavailability), a full refund will be issued. EU customers: your statutory rights under EU consumer law remain unaffected by this policy.